Real-time call-quality monitoring
Ingest Teams callRecords from Microsoft Graph and track tenant health, poor streams, workloads and affected entities.
Microsoft Teams Call Quality Intelligence
A clearer operating model for Teams call quality.
Call Quality Lens turns Microsoft Graph callRecords into tenant health, site-level insight and AI assisted root-cause summaries, so IT teams can see where quality is failing before high-value conversations are affected.
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- metered entity types
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- rolling quality lens
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- double-billed identities
Product
Focused analytics for the Teams estate.
CQL is purpose-built for Microsoft Teams call quality. It consolidates call telemetry, site data, VIP context and billing scope in one customer portal.
AI root-cause analysis and summaries
Summarise packet loss, RTT, jitter, device issues and site signals into concise actions for support teams.
VIP and predictive-risk watch
Use VIP groups and meeting context to highlight users and rooms that need attention before critical calls.
Licence-aware, no-double-billing metering
Meter Rooms, shared devices and users once, using Teams licence eligibility to keep billing scope precise.
Operational intelligence
Move from raw telemetry to a quality narrative.
Tenant health
Latest 12:42 UTC
Overall quality88
Rooms monitored24
Shared devices12
The CQL portal mirrors the way service teams work. Start at tenant health, pivot into network and sites, inspect per-call analytics, then use AI summaries to explain what changed and who is affected.
- Tenant health dashboard and Teams workload scores.
- Network topology, sites and subnet mapping for location analysis.
- Per-call stream classification with device and network attribution.
- VIP-group watchlists with predictive risk indicators.
How it works
A controlled path from consent to insight.
Grant admin consent
A customer Global Admin grants least-privilege Microsoft Graph permissions through an admin-consent onboarding flow.
Ingest Teams callRecords
CQL automatically ingests Microsoft Teams callRecords via Microsoft Graph and processes sessions, segments, media streams and endpoint context.
See tenant health and AI insights
Your portal presents tenant health, sites, per-call analytics, VIP risk and AI assisted root-cause narratives.
Trust and security
Designed for audited, tenant-aware operations.
CQL keeps onboarding explicit, access reviewable and data boundaries clear for every customer tenant.
Audited access
Administrative access and support activity are logged for review.
Least-privilege Graph
Permissions are limited to the telemetry and context required for call-quality analysis.
Admin-consent onboarding
Customer tenants connect only after Global Admin approval.
Regional data boundary
Customer data stays in the tenant's region for processing and analysis.
Cole Valley Consulting
Ready to see Teams quality with more confidence?
Sign in to the customer portal or contact Cole Valley Consulting to arrange a short walkthrough.